Because Follies sells secondhand, vintage, and one-of-a-kind items, every purchase is final sale. We do not accept returns or offer refunds or exchanges, except in the case of an error on our part (e.g., you receive the wrong item).
Item Condition: Every item is pre-owned and sold as-is. We do our best to accurately describe and photograph flaws, wear, and imperfections in each listing. Please review photos and descriptions carefully before purchasing, as vintage and thrifted pieces may show signs of prior wear consistent with their age and use.
Sizing: Sizing on vintage and thrifted items often runs differently than modern sizing. We recommend checking the measurements listed on each product page rather than relying on the tagged size alone. We are not able to offer returns for sizing issues, so please reach out to folliesthrift@gmail.com before ordering if you have questions about fit.
Damaged or Incorrect Orders: If your order arrives damaged in transit or you receive the wrong item, contact us at folliesthrift@gmail.com within 31 days of delivery with photos of the issue, and we'll make it right with a replacement or refund.
Order Cancellations: Because our inventory is one-of-a-kind, we can only cancel an order before it has shipped. Contact us as soon as possible at folliesthrift@gmail.com if you need to cancel.